Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my cat loves it
it took a very long time
The first minutes of 10 cats were not to tear off the toy, the reaction was like a cat's mint or something. I think that such things should be indicated! Now they are lying idle and all interest is lost. I am against any impregnation or cat grass, in the description to the goods nothing such is indicated, however, other stores, as I found out later, the same toys go with the addition, I think it's no exception.
Mon chat adore!!!!
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
кошка довольна
Cool fish, good quality) cat is interesting, plays
even better than i expected!
The store still sent 2 fish, although the parcel was not tracked for more than 3 months. The product corresponds to the description.
Кошка довольна)
ok
Never received the product
This is the coolest toy ever. Our four cats got over her. Have to order three more
as described. my cat loves it!
Great product same as picture, the cats like very much
Very high quality fish-toy :)) the fabric is pleasant to the touch, soft. The cat is delighted, plays it and fills it, as inside the cat's Mint. I advise you to buy. I'm happy with the seal :)) the store of prosperity and great thanks for the quality goods!!!
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Cat loves it. I ordered several after my first order
кошке понравилось
Sending a fast store umnichka and here is the Mail guard 95 days. The goods correspond to the quality good take not the first time
great
Fast shipping, quality nice
I'm really satisfied with the decision to buy online from this store. Thanks to the seller!
I went a long time, but I got there. Hell, it's small! But I still did not find any more, look at the line-for slabash, and in the reviews it was normal, maybe it's my cat giant, but it's not like.
Of the three times orders came, only one ((the fish itself is just super, the cat is happy)). I recommend, but only if in the consolidated parcel.