Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Max the Pal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maxthepal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made effect for male cats (test on two), did not effect on several females (test on three) Conform to the picture, perfect size
My cat loves these toys. Delivery of the Week 2-3
Very small. Sewn is not the best way.
The store did not ship the goods for a long time, but the delivery was quite fast. The fish corresponds to the description. Neatly and well stitched. Inside, as stated, there are cat mint. Very cool toy. The cat plays with it all the time. I order not the first time, as it will gnaw, I will order more.
The cat from the first minute began to bite and tear this fish, he really liked it :))
OK
Became a favorite toy. The cat is convenient to hug her with his paws and throw.
Corresponds to the description. Fast shipping. Track is tracked all the way.
This is a really inexpensive , the store offers are great
Cat is happy)))
The order came quickly, the toy is OK!
Did not come, lost in Moscow ((((. money returned
I like the cat!
Pretty good , surprised it came so fast thx
The cat is very satisfied, the toy is soft, the size in length is about 12-14 cm. In Mo came in less than a month.
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
The toy is like pictures and description, my cat loved it, the only thing I'm not satisfied is the communication with the store - I asked him to extend my protection time but he neither answered me nor extended my time. Still recommend the product.
Fish Super! Beautiful toys, very attractive for a cat, immediately grabbed and began to play with it. Sent quickly, delivery to Minsk super fast, less than three weeks! Thank you! Recommend.
The goods did not come, the store returned the money
The toy never came, all the terms are closed, the order is closed. I ordered fish in the middle of November, in late December it was supposed to reach. Somewhere the parcel was lost. I can not blame the store, they sent, but in Ukraine the goods were not tracked.
The cat through the package realized that he came to order.)))
the fish is very nice and good quality, the fabric also feels good
my cat loves it
it took a very long time
The first minutes of 10 cats were not to tear off the toy, the reaction was like a cat's mint or something. I think that such things should be indicated! Now they are lying idle and all interest is lost. I am against any impregnation or cat grass, in the description to the goods nothing such is indicated, however, other stores, as I found out later, the same toys go with the addition, I think it's no exception.